Great session run by Nicola Ratcliffe, Digital Lead @ Torfaen CBC with support from Engage Process Founder, Ted Twaalfhoven and Commercial Manager, Dick Langeveld.
The objectives of DARE to Transform include:
Cashable Savings
Maintaining Service Delivery
Time/Efficiency Savings
Service Improvements
The DARE to Transform programme uses a variety of tools and techniques, including the Engage Process modeller, to support service design and redesign.
Nicola covered topics such as:
Service Design Outcomes
Customer Impact
Identifying & Analysing Opportunities
Time/Cost Comparisons
