Discover how to redesign services and improve processes to deliver better outcomes — with fewer resources.

Led by Rachael Dixon, Service Design & Change Lead at Somerset Council, this engaging online session provided a practical, real-world look into:

✅ Creating a user-driven change culture
✅ Embedding service design in times of uncertainty
✅ Using tools like Engage Process to streamline, visualise, and enhance service delivery
✅ Realising cost savings and efficiencies through collaborative redesign
✅ Lessons from Somerset Council’s Local Government Reorganisation journey

Whether you’re navigating restructuring, chasing efficiency, or building a transformation roadmap — this session is for service designers, change leads, BAs, and anyone driving local government improvement.

Resources

Workshop slidedeck Click here

Process Design Manual Click here

Somerset Council Target Operating Model Click here