Digital Innovation in Local Government Customer Engagement & Management (Birmingham) – Presentations & Outputs « Public Sector Digital Transformation Forum

Digital Innovation in Local Government Customer Engagement & Management (Birmingham) – Presentations & Outputs

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PRESENTATIONS

Solihull MBC: Journey to Service Cloud
Craig Hevey, CRM Functional Consultant, Solihull MBC

Presentation Slides

Optimising Processes: the Business Case
Tim Burnett, Local Government Director, ConnectAssist

Presentation Slides

Future Technology and the Innovation vs Expectation
Murray Grubb Jr. Customer Experience Director, Oracle

Forum Partners

The Public Sector Digital Transformation Forum incorporates the Public Sector Customer Services Forum which is the largest online community of UK Senior Managers sharing knowledge and best practice around Customer Service Transformation and Channel Shift, #channelshiftcamp, the first series of Unconference/Open Space events looking at Channel Shift. The Forum provides a space to share news, information, issues, technology innovation and other issues within Public Sector Digital Transformation. To get access to the majority of the content, please register a username & password.

Digital Disruptions

Latest goings from events & activities.