Encourage participation, transformation and innovation
Engage Process offers an easy, highly effective way of mapping, discussing and analysing processes to drive improvements across your organisation. Designed to get your team involved in exploring, documenting and improving your processes.
It empowers staff to discuss, evaluate and improve processes together. Putting the employee first and at the center of any improvement initiative, makes Engage Process a true “human centric” solution. This means proactively exploring and reimagining processes in real time, by the people who are actively working with these processes day-to-day. Processes create the foundation for management programmes such as cost savings, compliance, service (re)design, and digital transformation.
Over 45 councils in the UK and 150 councils in the Netherlands are already using Engage Process on a daily basis. They us it to tackle budget shortages, involve staff, embrace transformation and unlock the power of continuous improvements.
These organisations include City of Edinburgh Council, Sedgemoor District Council, Cheltenham Borough Council, Cardiff Council as well as many others, in many different industries.
Case Studies
Sedgemoor District Council has been, and still is, working a lot on Process Redesign and Digital Transformation.
Over the course of five years, the council will review services to increase overall customer accessibility, satisfaction and efficiency savings within the council and the wider community. During this journey, they will create and maintain new digital processes and standards where and when they are needed.
“Very user friendly, very visually pleasing to work with for people who don’t understand process maps making it easier for them to follow when mapping with a service. It has a lot of tools and visuals to create very elegant and presentable maps and contains a lot of useful features for analytics”.
Ryan Perry, Business Process Analyst, Sedgemoor DC
Wrexham County Borough Council: Need for change at Wrexham
The need for change is keeping organisations in motion. Drivers of that change can either be external (i.e. Covid-19), internal (service redesign) or a relevant blend of both.
At Wrexham County Borough Council, it was the latter. Improving (online) customer satisfaction and service levels led to a change programme to re-imagine the customer journey using technology. At the same time Covid-19
boosted the amount of remote/online service requests, making Wrexham see where they could and should improve their processes.
The Modern Ways of Working Programme is a corporate programme with the objective of transforming the working practices by providing improved working environments and adopting new technology and digital solutions. All this is done to make the work more sustainable in the long term and challenging the culture around the way the council works.
Video
In this video, Esther Gunn-Stewart of Gunn-Stewart Solutions explains how she managed to deliver 5,000 hours of annual time savings for Scotland’s Rural College using Engage Process
Contact details:
Martha Calder-Jones
Business Development Manager
+44 7703 784 586
