Wednesday 11th May 2016
The Core, Newcastle upon Tyne, Tyne and Wear NE4

Supported by:

                     Image result for spacecraft digital     Arcus Global

 

Attendee Feedback:

  • “This was the first time that I’d been involved in an ‘Unconference’. I found the unconference both interesting and challenging”
  • “Very enjoyable. The discussion on the day were very informative and interactive.”
  • “It was great to be among like mind colleagues from the public sector in the north east and to discuss topics familiar to all of us.”
  • “This was the first time I had attended an unconference event and found it very useful and enjoyable. The casual and friendly atmosphere made networking and getting involved easy for beginner!”
  • “Excellent networking opportunity with colleagues from our neighbouring authorities. Brilliant venue and well hosted/ran.”
  • “Thoroughly enjoyed the day”
  • “Good networking opportunity”
  • “Worthwhile, interesting and informative!”
  • “It was an interesting approach and ensures input from attendees and means that meaningful, relevant workshops that have a specific and practical outcome for attendees can take place.”

NE1NE1  NE2

 

 

 

 

 

 

 

 

Morning Presentations

Newcastle upon Tyne City Council: Self Service Portals & Online Forms in Revenues & Benefits
Andrew Culpin, Service Support (Lean Project)
Presentation Slides

Delivering a Great Customer Experience
Steve Meades, Customer Experience Consultant, Govmetric
Presentation Slides

 

Unconference Sessions

agenda

 

 

 

 

 

 

 

Marketing Channel Shift Output

Marketing Channel Shift NORTH session output More here
How Marketing Campaigns are the KEY to Channel Shift More here
Marketing Self Service & Channel Shift LONDON More here
10 Things about Internal Comms & Channel Shift More here
The Macleod Review – engaging for success in challenging times More here

Analytics of Channel Shift Output
Measuring Channel Shift More here

Sharing Data Output
Awaiting Output

Channel Shift Optimisation Output
Awaiting Output

Culture Change & Channel Shift Output
Culture Shift session by Calderdale MBC More here
Barriers to Channel Shift paper More here
Channel Shift Strategy: Are you trying to sell Pepsi to Coke lovers? More here
Top 10 tips around Behaviour Change & Channel Shift More here

 

Social Media & Channel Shift Output

(Click Link for PDF)

Public Sector Customer Services Goes Social includes presentations, social media plans/strategies/policies) More here