Lead Supporter
Main Supporters
ATTENDEE BLOGS
Read Phil Rumen’s blog about LGC24 HERE
Read Carl Haggerty’s musing on his return to LGC HERE
Read John McMahon’s reflections on LGC24 HERE
WORKSHOP OUTPUTS
LocalGovDrupal: Your Questions Answered
LocalGovDrupal – Questions Answered slidedeck
How LocalGovDrupal continues to Innovate with Sheffield City Council
How LocalGovDrupal continues to innovate slidedeck
LocalGovDrupal Microsites
LocalGovDrupal – Microsites slidedeck
LocalGovDrupal – Deep Integrations with Netcall
LocalGovDrupal – Deep Integrations with Netcall slidedeck
Driving Best Practice in Your Organisation
“Building a Culture of Change through Process Improvement”
Attendees heard from Newark & Sherwood District Council and Engage Process on how involving teams and identifying barriers to change helped to standardise best practices and drive improvements. Examples were shared along with discussion around how their learnings can be adapted to other Local Gov organisations.
Newark & Sherwood: How Good are our Processes Slidedeck
New Role Appointment Process click here
What does scaffold licensing and adult social care have in common? Lessons from taking a test and learn approach at Surrey County Council.
Public Digital and Surrey County Council shared their experiences of taking a test and learn approach in two different operational areas. Both services were experiencing persistent problems contributing to miscommunication and a trust deficit. Public Digital shared how taking a test and learn approach helped to put people, rather than processes at the centre of problem solving, how to use collaboration to build better working relationships and threw up some unexpected results.
Attendees got to understand the tangible benefits of taking a test and learn approach and how to establish collaboration in hierarchal and high-risk environments along with how to use story telling as influencing deeper change
Surrey CC Test & Learn Slidedeck
Birmingham City Council – The “Foundry”
Birmingham City Council’s Head of Product, Kat Sexton and team shared Birmingham City Council’s “Foundry” initiative.
This is a movement, mindset, and mechanism to deliver value at pace. Their mantra is to ‘think big, start small and scale quickly.’ Whilst they think and work strategically with services and what outcomes and goals they want to achieve, they are identifying opportunities to improve efficiency. The focus is to break big problems down and solve small business problems using mainly tech they already have or have access to, and replacing old ways of working with better, more efficient ways of working.
Choosing to build rather than buy: exploring when it makes more sense to use a low code platform than an off the shelf product.
A workshop with North Northants Council.
Great session run by Placecube and their customers, North Northants Council, who reflected on why they chose not to buy an off the shelf Blue Badge system, and instead decided to rebuild their original Low Code BB system on a new platform. The workshop shared some principles and guidelines about choosing whether to buy, build or reuse, and then NNC discussed their situation and the decisions they made. Attendees took the opportunity to discuss how these principles and NNC’s experience could apply to their own councils and share learning with the whole group.
Session takeaways included an understanding of how principles and tools like Wardley mapping could be used to guide decisions on buying or building solutions and an understanding of what led North Northants to build their Blue Badge system in low code.
Taking people with you through the transition curve framework
The wonderful Bekki Leaver who is Head of Product at SocietyWorks led this fantastic session which identified that barriers to digital transformation so often lie with people and that resistance to change is commonly a manifestation of a person’s fears, whether that’s for losing comfort, or their identity, or even confidence in their abilities, this fear can absolutely kill transformation.
The transition curve framework supports leading people through change and deal with those fears, helps teams through transitions by supporting their role adjustments, shifting capability requirements and managing the emotional energies of change.
Transition Curve Framework slidedeck
How Intelligent Automation and AI Can Help Solve Local Government Problems in Austerity 2.0
Mark Gannon and Adam Mills set the scene by explaining how local councils are facing a perfect storm: nearly 30% funding cuts since the last decade, fewer staff, outdated systems, and rising citizen demands.
They then explained how Netcall Local Gov customers are using the Liberty platform to innovate rapidly, streamline services, reduce costs, and harness data effectively through low-code, RPA and AI.
Automation & Austerity 2.0 slidedeck
Robots at your service: AI, Automation and Low-Code – Revolutionising Local Government
Discover the driving force of innovation within local government by harnessing the power of Artificial Intelligence, Robotic Process Automation and Low-Code. IEG4’s Chief Product Officer Matt Culpin delved into real-world examples where AI and automation are revolutionising service delivery, including Planning Application Validation; reducing bottlenecks and significantly improving service accuracy and efficiency. By automating routine processes, local authorities can enhance productivity, deliver faster outcomes, and provide more responsive public services. Matt explored how these technologies are reshaping local governance, making it more agile, transparent, and efficient for communities.
Robots at your Service slidedeck
Local Gov Workforce capabilities project: Cyber, Digital, Data and Technology
This session looked focused on the LGA’s CDDaT framework, a guidance document for core cyber, digital, data and technology skills required for local service delivery. Attendees gained insights from the LGA and Local Gov Digital’s early research into the applicability and usability of GDS’s Service Standard in the sector and talked about how they could collaborate on how a ‘Service Standard’ guide could be developed to best support the sector to deliver local digital services.
Workforce Capabilities slidedeck 2024
MORE CONTENT TO FOLLOW