Following a steep increase in expectations, local government organisations across the UK are facing a growing necessity for a process management program to support compliance, digital transformation and service improvements.

Cost savings, staff satisfaction and effective COVID-19 solutions have increased the already enormous pressure on local government, resulting in an increased number of councils recognising their requirement for an effective, human-centric process management platform.

Our observations underline the belief that councils are facing great challenges that we believe are best dealt with on a process management foundation:

The pandemic has forced public bodies to rapidly implement changes.
Cost savings are achieved by reducing headcount (via digitisation)
The focus on process management and the involvement of operational staff is critical for success in digital transformation.

LG Process Improvement Whitepaper – Improve, Transform and Save