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* Consequence Scanning — an exercise you can use when designing new services
* Fast and inclusive decision making: It’s possible!
* #CitizensFirst in a No Code World
* Our Digital Transformation journey is moving faster than ever before! – Swindon BC

 

Consequence Scanning — an exercise you can use when designing new services
Martin Wright, Designer, SocietyWorks

In this session, the attendees took part in a consequence scanning exercise with SocietyWorks’ designer Martin,  planing the launch of a fictional new service.

Highlighted are the tools, methods and techniques to use in your workplace and future projects.

Consequence scanning is a methodology originally developed by Dot Everyone, and recently taken up by Future Cities Catapult.

 

 

Fast and inclusive decision making: It’s possible!
Tim Shand, Business Analyst Haringey Council

In this participative session, Tim demonstrated the power of a highly effective, but not so well-known technique called ‘Generative Decision-Making’
‘The Facilitator’ (Tim) invited ‘The Proposer’ to make a proposal to the group. The Facilitator then led participants through a series of rounds, before inviting the group to signal ‘approval’.

 

 

#CitizensFirst in a No Code World
John McMahon, Product Director, IEG4

This session covers three key areas with examples and case studies from councils:

* Leapfrog low code and jump straight into no code service creation and delivery
* Improving user journeys and engagement with genuine personalisation of digital services across the whole council
* 2025 – The Rise of Generation Z, messaging and delivering services effectively for all generations of users

 

Our Digital Transformation journey is moving faster than ever before.
Sally Moss, Senior Business Improvement Manager, Swindon Borough Council

Sally Moss, Senior Business Improvement Manager at Swindon Borough Council, talks about how the council has been well on its way to transforming the council’s digital services since it launched the programme in 2016.

Sally discussed how the council has had to adapt to new ways of working and launched new services at speed during COVID-19 and how the pandemic has enabled the council’s existing Digital Transformation Programme to excel and move faster than ever before.

Sally also talked about how using Jadu put the council in a strong position to be able to respond quickly to the new requirements of lockdown, finding and developing new processes in response to urgent needs which were arising.